Latest News
ATTENTION! Processing times may take up to 30 days
The standard processing time for claim reimbursement is 15 business days, however, at times processing may take longer. Do not submit duplicates, as this will cause further delay. Please be patient, all eligible claims will be paid as quickly as possible.
Thank you for your patience.
Canada Post Strike – Outgoing Mail Update
Since the Canada Post strike began on November 15 2024, our staff have not been mailing any Passport information to our recipients, this includes approval documents for new clients.
If any documents are required to be sent to you, rest assured, a member of our team will reach out to confirm how you prefer to receive them. If you are requesting documents be sent to you, please contact our office with your email address or to let us know how you prefer to receive any Passport correspondence. Thank you.
Notice: Canada Post Strike Impact on Cheque Payments
Due to the Canada Post strike, there may be delays in mailing out cheques to Passport recipients who have selected cheque as their payment method. To avoid disruptions, we strongly encourage you to work with your Passport agency to switch to Electronic Funds Transfer (EFT) for direct deposit. If signing up for EFT is not feasible, please contact your Passport agency to arrange an in-person pick-up of your cheque. Thank you for your understanding and cooperation during this time.
Avis : Impact de la grève de Postes Canada sur les paiements par chèque
La grève de Postes Canada pourrait entraîner des retards dans l’envoi des chèques aux bénéficiaires de Passeport ayant choisi ce mode de paiement. Afin d’éviter toute perturbation, nous vous invitons fortement à contacter votre agence Passeport pour passer au transfert électronique de fonds (TEF) pour un dépôt direct. Si l’inscription au TEF n’est pas possible, veuillez contacter votre agence Passeport pour organiser un retrait en personne de votre chèque. Merci pour votre compréhension et votre coopération en cette période.
New Passport Guidelines effective April 1, 2023
IMPORTANT!
New Passport Funding Guidelines come into effect April 1, 2023.
There have been a number of changes made to the guidelines. Please review the letter and guidelines carefully by following the links below:
New Passport Videos
Passport is on YouTube! Check out the channel for the latest video updates.
Also, you can learn more about the Passport Program by visiting passportfunding.ca.
eClaim
eClaim is a free online resource for Passport participants to submit their claims. Please visit the following link for new and detailed instructions on how to best use this resource:
