FREE, time-limited, virtual mental health and psychoeducational supports are available for people who are waiting for / needing adult developmental services and supports.  For more information click here.

We are pleased to report that each Passport Recipient will be receiving a 10% increase to their base funding amount effective July 1, 2022. Please carefully review the letter at this link for details. We will be providing additional information as it becomes available.

Thank you,

Your Hamilton/Niagara Passport Team

Click on this link to view the new guidelines and other important Passport Funding Program information.  https://www.dsontario.ca/passport-program/

Please Note:

Are you are interested in having your claims processed more quickly and being able to check the claims status on your own? There are two FREE options for you! For more information, please visit the following websites:

eClaim: eclaim.passportone.com       MyDirectPlan www.mydirectplan.com 

Free online information session with Pooran Law

Tuesday, February 1st 2022 from 7:00pm - 8:30pm EST. Click here to register

eClaim is a free online resource for Passport participants to submit their claims. Please visit the following link for new and detailed instructions on how to best use this resource:

https://eclaim.passportone.com/#/help

The registration/sign in link for eClaim can be found here:

https://eclaim.passportone.com/#/landing?language=en

Interested in registering for the eClaim service? Here is the information you need to get started.
eClaim common questions
Top 5 tips for using eClaim
eClaim User Guide
Need more info? Click on this link for other info and a video walk through guide you can click here. We recommend taking advantage of this new tool for faster claim processing.

Please be assured that all eligible claims will be paid.  We appreciate your patience at this time.

Due to COVID-19 our Hamilton office is closed to the public. However, we continue to work diligently to ensure your Passport needs are met.  We will respond to your email or phone call within 2-3 business days.

Continue to submit your claims (POS) directly to PassportONE via fax 1-855-814-2403 or email invoices@familyservicetoronto.org. If there is an issue with your claim, PassportONE will let us know and we will get in touch with you.

On Thursday April 23, 2020, MCCSS provided information about temporary changes to eligible Passport expenses during COVID-19. As we receive more information from the Ministry, we will post it here.  Please continue to monitor our website for information.

If you have any questions about these temporary changes, please call: 1-866-288-9659 or email passport@contacthamilton.ca.  Please note that we are experiencing high volumes.  Please leave your message and we will get back to you as quickly as possible.  Because we are working remotely, when we return your call, we will appear as “Private Caller” on your display.

Links to further information regarding the temporary funding changes:

MCCSS Information about Temporary Changes to Eligible Expenses

DSO Information Page for Passport Recipients

Client Refund Process – Passport recipients who received an advance for 19/20 or 20/21 Passport funding, and wish to return it, can do so by following these steps: Client Refund Steps