Mainstream Services are offering free online workshops in May. Click here for details and how to register.

Interested in registering for the eClaim service? Here is the information you need to get started.
eClaim common questions
Top 5 tips for using eClaim
eClaim User Guide
Need more info? Click on this link for other info and a video walk through guide you can click here. We recommend taking advantage of this new tool for faster claim processing.

Wage Enhancement Submission Instructions - For Families that use Private Support Workers

Important year end March 31, 2021 information about your Passport funding. Please see the attached letter for details. click here.

As of October 1, 2020, the Ontario government is funding a temporary wage increase for eligible workers who provide personal support services. This includes temporary support to people and families who pay for services from eligible direct support workers with funding from the following direct funding programs:

• Passport
• Assistance for Children with Severe Disabilities
• Enhanced Respite
• Ontario Autism Program Childhood Budgets and Interim One-time Funding
• Special Services at Home

Visit the webpages above to learn more about how to get this temporary support.

**NEW: for detailed information about how you can claim the temporary wage increase, please visit

Important Information for Passport Recipients page- ENGLISH page www.dsontario.ca/passport-program/important-information

Important Information for Passport Recipients page- FRENCH page www.sopdi.ca/fr/passport-program/important-information

Link to English poster
Link to French poster

Are you a sibling of someone with a disability? Interested in taking part in a research study about your experiences? Click here find out more.

Please be assured that all eligible claims will be paid.  We appreciate your patience at this time.

Due to COVID-19 our Hamilton office is closed to the public. However, we continue to work diligently to ensure your Passport needs are met.  We will respond to your email or phone call within 2-3 business days.

Continue to submit your claims (POS) directly to PassportONE via fax 1-855-814-2403 or email invoices@familyservicetoronto.org. If there is an issue with your claim, PassportONE will let us know and we will get in touch with you.

On Thursday April 23, 2020, MCCSS provided information about temporary changes to eligible Passport expenses during COVID-19. As we receive more information from the Ministry, we will post it here.  Please continue to monitor our website for information.

If you have any questions about these temporary changes, please call: 1-866-288-9659 or email passport@contacthamilton.ca.  Please note that we are experiencing high volumes.  Please leave your message and we will get back to you as quickly as possible.  Because we are working remotely, when we return your call, we will appear as “Private Caller” on your display.

Links to further information regarding the temporary funding changes:

MCCSS Information about Temporary Changes to Eligible Expenses

DSO Information Page for Passport Recipients

Client Refund Process – Passport recipients who received an advance for 19/20 or 20/21 Passport funding, and wish to return it, can do so by following these steps: Client Refund Steps