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If you are managing all or a portion of your funds, you will need to submit your claims for reimbursement along with all required receipts. You can either
All claims must be send to Family Service Toronto by email or fax. You complete a copy of your personalized Purchase of Service (POS) forms for every claim reimbursement request. You will email the POS form and all receipts to PassportOne in Toronto at email@example.com or via fax to 1-416-943-6293.
Tips for sending in your POS (claims) form:
An increasing number of Passport Recipients are using My Direct Plan successfully. To use this service, click on the link and create an online account and be sure to spell your client name exactly the way it is spelled in our system. Ask your coordinator if you have any questions about how to get started with My Direct Plan. The advantage to using My Direct Plan are that 1) fewer signatures are required; 2) the system often will catch issues with your claim before you submit it so you can fix them on the spot; and 3) you can monitor progress on your claim yourself.
If you are submitting fax or emailed claims directly to PassportOne and you have questions, please call or email your coordinator, or join us for a POS training session or during our Tuesday or Thursday Walk-In Hours in Hamilton from 1-3 pm.
If you are using MyDirectPlan, reach out to their help desk to troubleshoot any issues you are having.
Please refer to our FAQ for common claim questions and answers.
Your coordinator is your primary contact for all questions regarding your claims, changes in address, or other concerns. If you do not have it, please call us at 905-522-3304 and we will connect you with your coordinator.
Please remember to keep us up to date whenever
Remember that whenever you hire a new support worker, you must submit a Support Worker Registration Form that includes the support worker’s contact information, signature, and the signature of the Person Managing Funds for the passport recipient.
Link to Ministry guidance
Link to Tips on Bill 148
WSIB CRA Links
When your client receives an enhancement, they will be notified directly by our agency. You will not be notified by us. It is the client’s responsibility to sign an updated Notification of Brokerage/Service Agency form with the enhanced funding amount. If they do not sign this document, the funding will default to self-directed, which means you will not be able to submit claims against it.
All Notifications of Brokerage/Service Agency forms renew automatically at year end, so you will not have to submit new forms for existing clients. We will expect you to submit all claims for the year in a timely fashion.